GENERAL TICKET INFORMATION

Tickets will be sent to the email address you provided. If you don’t receive them within a couple of hours, please check your spam folder. If the tickets are still missing, feel free to contact Biletti for assistance.

Full terms and conditions can be found lower on this page.

REGULAR TICKETS

• This ticket allows access to the event area during the festival. Exiting and re-entering the festival area is NOT allowed.

SKIP-THE-LINE TICKETS

• These tickets include a dedicated faster entrance to the festival area and allow for exiting and re-entering of the area.

VIP TICKETS

• These tickets include a dedicated VIP entrance to the festival area and access to the VIP area as well as exiting and re-entering of the area.

Ticket Reselling

Biletti offers an official resale platform for tickets that have already been purchased, and we strongly recommend using it as your primary option for reselling. This helps protect both buyers and sellers from fraud or scams. Please note that any ticket resale conducted outside of Biletti is not supported by our team and is done at your own risk.

Reselling tickets above face value is strictly prohibited and will result in cancellation of the ticket without a refund. Tickets may not be used for promotional purposes (e.g., giveaways, raffles, or contests) or any other commercial use without prior written consent from Soundvault.

Ticket upgrade

If you wish to upgrade your ticket to a different type, please contact Biletti.fi, the official ticket provider (asiakaspalvelu@biletti.fi). Upgrades are only possible for ticket types that are still available and must be arranged directly through Biletti.

RULES AND REGULATIONS

EVENT SAFETY AND CODE OF CONDUCT

At Soundvault , we are committed to creating a safe, inclusive, and respectful environment for all attendees, artists, staff, and volunteers. By entering the event/festival grounds, you agree to adhere to our Code of Conduct. Failure to comply may result in immediate removal from the event without a refund and/or permanent ban from any further events depending on the case.

Professional event security personnel and first aid will be present at the festival.

Entry & Security

To ensure a safe experience for everyone, all attendees will go through a security screening each time they enter or re-enter the festival grounds. Bag checks are mandatory at the gates, and only approved items will be allowed inside.

Allowed Items
To make your festival experience comfortable and safe, you’re welcome to bring the following:

• Small backpacks or bags (maximum 18 liters)

• Powerbank / phone charger

• Empty transparent plastic water bottles (max. 0.5L)

• Prescription medication (must be accompanied by proof)

• Sunscreen

• Hand sanitizer (up to 100ml)

• GoPros and compact cameras (lens no larger than 70mm)

• Binoculars

• Makeup

• Small snacks like chocolate bars (for valid reasons)

Not Allowed Inside
To maintain safety and smooth flow within the festival area, the following items are strictly prohibited:

• Professional cameras with lenses over 70mm

• Laptops, tablets, and video cameras

• Glass containers, bottles, or jars

• Alcoholic beverages or illegal substances

• Weapons of any kind, including knives, firearms, and multipurpose tools

• Fireworks, torches, lasers, and explosives

• Flag poles, banners, or large signage

• Umbrellas, tripods, or selfie sticks

• Attention vests or high-visibility jackets

• Picnic chairs, prams, or strollers

• Thick chains or heavy accessories

• Animals (with the exception of certified service animals)

• Bicycles, skateboards, scooters, or similar transport items

• Full meals or large snacks (small snack bars allowed)

Food and beverages

At the festival, food and drinks will be available inside the festival grounds at affordable prices, so we do not allow to enter with drinks or food. Very small snacks are fine, for example protein bars.

TERMS AND CONDITIONS

Ticket Terms & Conditions

Please ensure you select the correct ticket type when making your purchase. Soundvault does not offer exchanges or refunds once a ticket has been bought. Tickets are valid for entry to the Soundvault Festival as a whole and not for any specific artist or performance. Lineups and schedules are subject to change without prior notice. Artist cancellations or changes in the schedule do not qualify as grounds for a ticket refund. Similarly, weather conditions or purchasing a ticket for a minor do not entitle the buyer to a refund.

Soundvault reserves the right to deny entry or remove any attendee from the festival grounds without a refund if they fail to comply with venue rules, local laws, or if their behavior is deemed illegal, disruptive, or offensive by festival staff or security personnel.

All attendees will be subject to a security check upon entry. Each guest is responsible for their own actions and any harm they may cause to themselves or others before, during, or after the event within the festival area.

By purchasing a ticket, you agree to the potential use of any images, videos, or other audiovisual material captured by Soundvault for post-event marketing and promotional purposes.

Cancellations due to weather or danger

The safety of our attendees, staff, and performers is our top priority. In the event of extreme weather conditions or any situation that poses a risk to public safety, the festival may be delayed, rescheduled, or canceled. While tickets are non-refundable in such cases unless otherwise stated, we will do our best to find a way to compensate for the situation as much as possible. We appreciate your understanding and cooperation in ensuring a safe and enjoyable festival experience for everyone.

ADDITIONAL INFORMATION

I want to volunteer!

The search for volunteers will soon open on our social media.